Policies
Privacy Statement:Personal information you provide to us will be used to send our products to you and to contact you if necessary, for responding to your specific request or mailing you product information, updates and offers if you so chose.
Your privacy is of great concern to us. We will never disclose any personal information (such as name, mailing address or e-mail address) to anyone.
Security:
Our Shopping Cart is protected by SSL encryption (the internet standard for secure transactions) to protect your credit card details, and this information will only be used for the purpose it was submitted for. We use Twawte Corporation.
SSL goes along with a Web Server Certificate that proves that the owner of the online business is who he says he is. The certificate can be viewed by clicking on the padlock in the bottom right-hand corner of your browser. This padlock will only imply SSL encryption.
Thawte performs stringent checks on businesses applying for certificates to ensure that the guy on the other side is a legal entity.
And that’s the difference a Thawte digital certificate makes. Thawte offers a thorough process of authentication before they provide a business with a digital certificate. It will always imply that the organization named in the certificate has the right to use the domain name included in the certificate, that the organization named in the certificate is a legal entity and that the individual who requested the SSL certificate on behalf of the organization was authorized to do so.
This information cannot be used by anybody except Whitebay World of Lavender trading as Whitebay Lavender Limited and Whitebay Group Limited.
We value your trust, and make every effort to keep you as an irreplaceable customer.
Consumer Guarantee:
We are proud of our reputation for very high quality lavender products, gifts, novelties, foods and toys. We hope that you will be as delighted with your purchases as we have been sourcing them.
If, for any reason you are not completely satisfied with your purchase please return the item with your full purchase documentation to us with an explanation for the return and we will give a full refund (including postage). No questions asked. For returns please phone, fax or email and we will be pleased to assist you.
Our commitment is to your 100% satisfaction
Customs Requirements:
New Zealand law requires us to attach custom a documentation to all international packages including a description of the goods and stating the cost. As we have no control over any Customs or import charges, or proceedures, levied once the package reaches your country, these additional charges must be borne by you. You should contact your local customs office for further information if you are the least unsure.
Please contact us if you require any more assistance, we will be happy to help.
Max Patmoy
Director
Whitebay Group Limited