Trade Enquiries
Trade PurchasesWhitebay is very open to approaches by retail outlets to stock our products. Our website is set up so that if you are an accepted (by us) trade purchaser prices shown to you (in any currency) on our website are lower than those shown to the public. When you have been accepted and you log in the prices shown are automatically reduced. You mush have a GST number to be considered a trade purchaser.
What prices will I pay?
Prices on the Whitebay Website are “Farm Gate” prices. Retail minimum price is 50% above “Farm Gate” price. That would mean for a $10.00 product on our website a retailer should sell it for $15.00. Trade Purchasers have access to our “Trade Website” (after being accepted) by using their password to log in. Prices on this website are 25% less than on the Whitebay Website. On the Trade Website this same item would cost you $7.50. Therefore if you wished to sell at the recommended retail price of $15.00 you would make 100%. All prices include Goods and Service Tax.
How long does delivery take?
We ship all products the next working day at the latest. Depending on the time we receive the order, we may be able to ship your order the same day. All orders are sent first class so typically arrive at a New Zealand destinations within 2-3 working days. International deliveries take around 14 to 20 working days. We use NZ Courier Post within New Zealand and New Zealand Post for overseas deliveries. We have a Track and Trace facility on our front page.
Where can I obtain product images?
You can take product images direct from our website as long as you are using them only for the purpose of advertising our products. Use this site for images. All photos remain the property of Whitebay Lavender Ltd. If you require pictures to be sent via email then we can arrange this. We can also send you photos on a CD for a small charge.
How do I register?
Simply click here to register.
How are returns and refunds handled?
You may send any unwanted items back to us directly for a replacement or refund. If they require a refund then we will refund you promptly. Depending on the circumstances, we reserve the right not to refund postage costs.
What are your shipping prices?
Our site will automatically calculate the shipping cost for your order. Typically, New Zealand orders attract a NZ$6.00 standard cost and international orders start at NZ$13.00. These prices are exactly the same as New Zealand Post.
How do I place an order?
- Enter the Trade Website by loggin in with your approved password.
- Place your order
- Fill in your name as the purchaser.
- Make payment through credit cards (Visa, Mastercard or Amex) PayPal Bank Transfer, or Personal Cheque.
- You should get immediate confirmation through email.
How do I know you will not run out of stock?
All products on our website are stock controlled. When a product runs out of stock you will be notified as you make the order. If there is a glitch and you are not told of a product running out of stock your credit card will not be debited until we receive your advice.
Are all products on this site authentic?
Whitebay Lavender Ltd have been trading for nearly fifteen years. We have over 420 people on our newsletter list. Ask any other large lavender farm about our credibility. Max is also a publisher and produces several thousand copies of The Hawke’s Bay Trader every week. We would be pleased to forward you a list of satisfied customers if you required one. Remember, if anyone is unhappy with any purchase - then simply return it to us.
What is your guarantee?
If, for any reason your customer is not completely satisfied with their purchase they can return the item with your full purchase documentation to us with an explanation for the return and we will give a full refund (excluding postage). No questions asked. For returns please phone, fax or email and we will be pleased to assist you.
Our commitment is to your 100% satisfaction
Why should I use you?
We are proud of our reputation for very high quality lavender products, gifts, novelties, foods and toys. We hope that you will be as delighted with your purchases as we have been sourcing them. Many of our products are priced so low that it's impossible to find them anywhere else at a similar price. Therefore potential profits are huge. We have very fast delivery! Many items are sent out the same day for next day delivery! We offer email, telephone and live support. All emails are answered within 24 hours (usually within 60 minutes during opening hours). We're friendly and helpful people who are dedicated to our business and will go out of our way to help you in any way possible
Please contact me if you require further assistance by email max@whitebay.co.nz